JB Autosports
2101 Hull Ave
Des Moines, IA 50317
USA
888-885-2002
M-F 8am - 5pm CST
Sat: Closed ( email only )
Sun: Closed ( email only )
Please use the contact form if you have general inquiries or need to reach a member of our staff. We will attempt to get back with you as soon as possible.
Customer service is important to us. In order for us to help as many people as possible, please review the following questions to see if the answer to your question might be here.
During normal business hours it usually takes 24-48 hours. During and after holiday periods it can take a little bit longer. Please take note of the USPS and UPS/FedEx holiday schedules as well. Our team is always working their hardest to get you your products as soon as possible.
If some of the products you order show "ships from manufacturer", they may take a little longer to be sent depending on the stock availability with that manufacturer.
While the status of your order will not update on the website, you will receive e-mails for your orders through our notification system. Please make sure that these e-mails are not going to your SPAM box.
With the high volume of order inquiries, technical support requests, and sales questions, please wait up to 24 hours for a response.
We try to answer e-mails as soon as possible. If you have not received a response in that timeframe, please submit the contact form again. Be sure that you are entering your e-mail address correctly. Many forms are submitted with small errors in their e-mail addresses which cause our responses to bounce back to us.
Currently we support the vehicles listed at the top of this page. In order to be the experts in our field, we must closely research the vehicles we sell parts for. We often own or have owned these vehicles. Please stay tuned for additions in the future.
Many of the lighting products do fit other automobiles, but our staff is only allowed to size of the bulbs to customers. We cannot verify the fit of lighting product for anything other than what is stated on the product page.
While we stock many of the products listed on our sites, there are some which must be shipped from the manufacturer. We try to keep our product pages us up to date as possible with current stock levels. Items that will definitely be shipping from a manufacturer will have it noted beside the price.
Depending on the number of items that are in stock, we may also send a partial shipment to get what we can in your hands as soon as possible. If you have reason to believe there is an error with your shipment, please use the contact form below.
We have been working closely with manufacturuing plants to ensure the best products for their customers. We ship an extremely high volume of lighting and most of our customers will never have a problem.
Many of the product pages have instructions in the additional tab and throughout the description like in the FAQ section. Please refer to these pages and see if your issue is a common error which can be resolved without a replacement part. In fact, 90% of HID kits returned to us are completely functional so please use these resources.
Whenever required, we will be more than happy to provide you warranty service though!
For items not in stock, your card may not get fully charged the full order amount. Our payment processing company puts a $1 preauthorization charge that will be voided after the full amount gets charged. The full amount gets charged once an item is committed to your order. If you have multiple products and are shopping from the US, if at least one item is committed to the order, the full amount is charged at the time the item is committed.
Please be aware that our payment processing company may see an unapproved payment. This typically happens because the credit card company or bank may flag the transaction as fraud. Please contact your bank before placing an order and give them a heads up. This will save you and our payment processor some time and will help expedite getting the order shipped.
Thank you once again for your patience and continued patronage with us! We hope to return to full speed as soon as possible.
